Frequently Asked Questions
General
What is OmKarts?
OmKarts is a small, family-run eCommerce store based in Patna, Bihar. We specialize in offering problem-solving products at the most affordable prices across India.
Are all products available in stock?
Yes, if a product is visible and available for purchase on our website, it is in stock and ready to ship.
Do you ship all over India?
Yes, we deliver to all serviceable pin codes across India.
How can I contact you for any queries?
You can reach us via email at support@omkarts22.com or WhatsApp us at +91-8882466309. We’re available Monday to Saturday, 10am–6pm.
How can I stay updated with new product launches?
Follow us on our social media platforms and subscribe to our newsletter to get updates on new arrivals and exclusive offers.
Shipping & Delivery
How long does it take to deliver my order?
Delivery usually takes 4–8 working days, depending on your location.
Do you offer free shipping?
Yes, we offer free shipping on orders above ₹500. For orders below ₹500, a nominal fee is applied.
Which courier services do you use?
We partner with leading courier services like Bluedart, DTDC, Delhivery, XpressBees, EcomExpress, Ekart, Amazon, ShadowFax etc. to ensure safe and fast delivery.
How can I track my order?
Once shipped, you will receive a tracking link via SMS/email. You can also track your order from the “Track Order” section on our website.
What happens if my address is unserviceable?
If your pincode is not serviceable, we will notify you and offer an alternate shipping method or a full refund.
Payment Related
What payment methods do you accept?
We accept UPI, Debit/Credit Cards, Net Banking, and Cash on Delivery (COD) with phone number verification.
Is Cash on Delivery available?
Yes, COD is available. Please note that phone verification is required to confirm your order.
Is it safe to pay online on your website?
Absolutely! We use secure payment gateways (like PhonePe) to ensure 100% safety of your transactions.
Return & Refund
What is your return policy?
We accept returns within 7 days of delivery. An unboxing video is mandatory for processing returns. A ₹100 return charge is deducted from the refund.
How do I initiate a return?
Please email us at support@omkarts22.com or WhatsApp us with your Order ID and unboxing video. Our team will guide you through the process.
When will I get my refund?
Once we receive and verify the returned product, the refund will be processed within 3–5 business days to your original payment method.